Terms and Conditions and Privacy Policy

Terms and Conditions

Last Updated: August 22, 2024

Welcome to the websites of Klean Brands LLC, including BKoala Help (bkoalahelp.com), Klean CRM (kleancrm.com) and Klean Agency (kleanagency.com). By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1. Introduction

Klean Brands LLC (�we,� �us,� �our�) operates the websites BKoala Help, Klean CRM, and Klean Agency and all associated social media properties (Youtube, Instagram, Facebook, Twitter/X). Bkoala Help is a tutorial site for a booking software, Klean CRM is a B2B web-based application and CRM for residential and commercial cleaning companies, while Klean Agency provides marketing and web development services for cleaning and home services companies.

2. Services and Payment Terms

• Bkoala Help: Access to written and video tutorials.
• Klean CRM: Access to Klean CRM is available on a subscription basis. The fee is $19.95 per month or $199 annually, billed through Stripe. By subscribing, you agree to pay the applicable fees for the service.
• Klean Agency: Services provided by Klean Agency do not require specific service agreements or timelines unless mutually agreed upon in writing.

3. User Requirements

Our services are available to users without any specific age restrictions or professional credentials. By using our services, you confirm that you have the legal capacity to enter into this agreement.

4. Privacy Policy

Klean Brands LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy section outlines how we collect, use, and protect your information when you use our services.

4.1 Information We Collect

We may collect personal information from you when you:

• Register for an account or subscribe to our services.
• Complete forms on our websites.
• Contact us with inquiries or support requests.

The types of personal information we may collect include:

• Name
• Email address
• Payment information (processed through third-party providers such as Stripe)
• Usage data and preferences

4.2 How We Use Your Information

We use the information we collect to:

• Provide and manage our services.
• Process your payments and manage your subscriptions.
• Respond to your inquiries and provide customer support.
• Improve our websites and services based on user feedback.

4.3 Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted third-party service providers who assist us in operating our websites, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.

4.4 Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored on secure servers and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

4.5 Your Rights

You have the right to access, correct, or delete your personal information that we hold. You may also opt-out of any future communications from us by following the unsubscribe instructions provided in any email we send or by contacting us directly.

4.6 Cookies

Our websites may use cookies to enhance your user experience. Cookies are small files that a site or its service provider transfers to your computer�s hard drive through your web browser (if you allow) that enables the site�s or service provider�s systems to recognize your browser and capture and remember certain information.

4.7 Changes to Our Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

4.8 Contact Information

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

Email: hello@kleanagency.com

5. Dispute Resolution

Any disputes arising out of or relating to these Terms and Conditions or your use of our services will be resolved through binding arbitration in the state of Wyoming, except that either party may seek equitable relief in a court of competent jurisdiction. You agree that any arbitration will be conducted individually, and not in a class, consolidated, or representative action.

6. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Wyoming, without regard to its conflict of laws principles.

7. Intellectual Property

All content, trademarks, logos, and other intellectual property displayed on our websites are the property of Klean Brands LLC or are used with permission. You are prohibited from using our intellectual property for any unauthorized purposes, including but not limited to commercial use, without our express written consent.

8. Termination of Service

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to our interests or those of other users.

9. Limitation of Liability

To the fullest extent permitted by law, Klean Brands LLC, its affiliates, and their respective officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability to you for any claim arising out of or relating to these Terms and Conditions or your use of our services shall not exceed the amount you have paid to us in the last twelve months.

10. Disclaimer of Warranties

Our services are provided �as is� and �as available� without any warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at hello@kleanagency.com.

12. Modifications to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our websites. Your continued use of our services after any modifications indicates your acceptance of the new Terms and Conditions.